Përshkrimi

Neptun is a leading retailer in the consumer electronics and home appliances sector, part of BALFIN Group. Since its establishment in 1993, Neptun has built solid partnerships with renowned global tech brands, offering consumers a wide range of over 7,500 products as an authorized reseller. In addition to a network of 31 physical stores, the company is a pioneer of e-commerce in Albania. Neptun is also present in North Macedonia (since 1998) and Kosovo (since 2007).

BALFIN Group is one of the most successful investment groups in the Western Balkans. Established in 1993, the Group today operates across Austria, Albania, Kosovo, Bosnia and Herzegovina, Croatia, North Macedonia, Switzerland, Montenegro, the Netherlands, Canada, and the United States of America. Its diversified portfolio spans multiple sectors, including banking, real estate development, wholesale and retail, asset management, tourism, logistics, education, and entertainment.
With a workforce of approximately 5,500 professionals, BALFIN Group continues to grow steadily, guided by strong business ethics, financial stability, innovation, and a long-term commitment to community impact through Mane Foundation.

Job position: E-Commerce Manager

Department: E - Commerce Department

Location: Tirana

E-commerce Manager is responsible for all e-commerce activities. Oversees channel development strategies, web design and infrastructure requirements by collaborating with commercial, sales, information technology/ web developer and operations teams to fulfil e-commerce business strategy. This position should be flexible and able to keep up with market trends and shifts, knowing how to conduct market research, and then being able to do adapt your current way of working to fit the latest trend. Main contribution on developing the E-commerce strategy together with CEO and Commercial and Marketing Director of the Company.

Detyrat

• Develop and execute the company’s E-commerce vision and strategy to meet Company objectives.
• Responsible for coordinating all activities/functions related to e-commerce: order status, shipping, customer support and providing insights on customer shopping trends to support products selection and identify products gaps.
• Collaborate with Marketing for promotional campaigns and proposing marketing activities for web commerce and creating the content for the web shop in order to optimize the web shops business with the aim of increasing sales and to improve quality and traffic acquisition.
• Responsible for identifying new areas of e-commerce opportunity for long-term growth and potential expansion of E-commerce products & categories by actively proposing and evaluating the opportunities.
• Develop content calendar and oversee website uploads and landing pages development.
• Oversee or directly manage digital marketing channels across PPC, SEO, Display, affiliates and email marketing and social media.
• Ensure all promotions are active online (including discounts and promotions, new entry products etc.)
• Collaborate and coordinate with cross-functional departments (Marketing, Sales, IT, Supply Chain, Customer Service, Finance and Legal) and across all external partners/vendors and third parties related to reach the e-commerce objectives.
• Responsible for managing all online activity in relation to traffic acquisition, sales, conversion and a/b testing and reporting.
• Analyze various data in order to deliver data driven strategies in order to deliver top performance and achieve KPI’s
• Creating & reading analytics related to sales and advertisement, analyzing the conversion rate and promptly acting proactively in order to reach the kpi’s.
• Enhance the omnichannel through drafting and effective execution of strategic CX projects.
• Ensuring excellent customer service by addressing and ensuring the timely resolution of customer service issues.
• Re-Platforming website to new CMS, making website mobile capable and collaborating with developers to improve website speed.

Kualifikimet

• At least 2 years of experience in a similar role.
• Experience managing marketing and tech teams.
• Experience developing and overseeing digital marketing strategies.
• Excellent understanding of web design and web analysis.
• Knowledge of e-Commerce platforms like Shopify, 3dcart, Magento, or Squarespace.
• Understanding and experience in, UX, Adobe Photoshop, InDesign, Dreamweaver and Google Analytics.
• Knowledge of digital marketing channels such as PPC, SEO, Social Media Display and affiliate marketing channels.
• Knowledge of Attribution modelling, website speed optimization, A/B testing, conversion management, sales journey optimization, traffic analysis and reporting tools.
• Certificates in Digital Marketing or any related field.
• University Degree, Marketing, Business Administration or related field.
• Languages: Excellent oral and written communication skills in English and in Albanian.
• Computer skills: Very good knowledge of Microsoft Office package.
• Excellent organizational and coordination skills.
• Ability to quickly acquaint to new situations.
• Ability to maintain confidentiality.

Shënime

Work conditions: Neptun offers an attractive benefit package, including a fair remuneration based on merit and performance evaluation.

Application Procedure: To apply for this position, please submit your CV to the email address [email protected] before 30/10/2026.

*All selected candidates from the CV screening will be contacted from HR Team.

*All applications will be treated with strict confidentiality according to the law No. 9887 set by the Albanian Parliament for the "Protection of Personal Data".