HORIZON GROUP of Companies is specialized in Implementation and Support of Business & Mission Critical IT Infrastructure. HORIZON being in the market the last 17 years is a leader in Telecommunications Industry Critical Systems & Platforms Support by having thousands of Nodes under support contract in 6 countries across Balkan and Mediterranean Regions.
WHAT WE LOOK FOR
We are looking for a Data Network Engineer who must be able to solve complex Data Network and Data Devices incidents or issues raised by the customer in a timely manner based on the SLA agreed. He / She must be also able to contribute as implementation engineer during the delivery of a project related to Data Network HW such as Data Switches, Routers, Firewalls and other Data Network Appliances. Keep himself/herself up to date to the latest evolution of the respective technical subjects and engage in a non-stop learning process that guarantees the high quality of services and we deliver to our customers
Essence of Role – Key Accountabilities
- Resolve / close incident tickets by executing remote and on-site diagnostics, and / or by consulting Vendor's knowledge base and Service Ticket responses if Vendor is also involved.
- Deliver workloads according to defined SLA targets and escalate timely when there is risk of not meeting SLA or an issue increasing in severity.
- Perform hardware troubleshooting on Routers, Switches, Firewalls.
- Performing configuration on Routers, Switches, Firewalls.
- Troubleshoot and resolve complex networking problems.
- Performing OS installations and configuration on Data Network Devices.
- Collaborate with the team during the design and the infrastructure for Solution, particularly the Cisco Solutions.
- This is a 24/7 operation and rotating on-call support is a requirement.
- Hardware Failure Tickets Closed timely in SLA agreed with Customer.
- Root Cause Analysis Report.
- Ticket Resolution Report.
- Implemented and Configured System Command Log Executed.
- Network Design (if the case and project requirement).
- Project High Level Design.
- Project Low-level design.
- Competency / Performance Driver Technical / Professional Expertise.
- Good verbal and written communication skills, demonstrating the ability to work with colleagues customers inside or outside of the company.
- Working in Parallel Tickets or Projects Capability.
- Ability Work Under Pressure.
- Abilities in Problem Solving way of thinking.
- Continuous Learning Culture.
- Put Customer First (understand the importance of customer) § At least 5 or more years related experience; or equivalent combination of training and experience on multiple Vendor Data Network Products such CISCO, JUNIPER and Others.
- Demonstrated experience with a strong knowledge of CISCO and Juniper Hardware and IOS.
- Experience IP Routing, Packet Switching and Data Security / Communication Protocols.
- Knowledge of TCP/IP protocols and OSI model and how they apply to production systems and networks.
- Demonstrated experience installation configuration of SIP to PRI gateways and PBX.
- Basic Knowledge in Administration and Configuration of the Microsoft Products such as MS Windows Server (any version), MS Exchange (Any Version).
- Basic Knowledge about the architecture and functionality of Server, Storage and Backup Hardware .
- Basic Knowledge about Linux Operating Systems.
- Any of the following Certifications on CISCO products are Mandatory : CCNA, CCNP, CCSP, CISCO IP TELEPHONY SUPPORT SPECIALIST, CISCO FIREWALL SPECIALIST, CISCO IPS SPECIALIST, CISCO VPN SPECIALIST or any other of equivalent nature and value.
- BS Degree in Computer Science, Information Science, Engineering, or other relevant degree.
- Very good knowledge of English language in verbal and written form.
WHAT WE OFFER
- Competitive Salary.
- Cood and Professional Environment.
- Continuous learning culture and training to other countries in Balkan Region.
- Job Purpose Car.
- Tools and Means to perform the job effectively.
- Possibility to work in other countries.
- Access to the largest Datacenters and Telekom Operators / Banking Sector in each Country we Operate.
Për të aplikuar në këtë pozicion pune, dërgo CV-në tek kompania/organizata me email duke klikuar këtu
ose apliko nga duapune.com.
If you are interested in this position, please:
Submit your CV in English language via E-mail according to the below address:
E-mail: [email protected]