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Kodi Punës: 91482

Customer Service Representative

Punë nga shtëpia 19-07-2024 edhe 3 ditë


Dërgoja një miku

Shënim: Adresat e emailit do të përdoren vetëm për dërgimin e kësaj pune.




Detaje të pozicionit

Kategoria e Punës / Profesioni: Tipi i punës: Eksperiencë: Kërkohet foto: Letër interesi:

Specialist i Marrëdhënieve me Klientin

Kohë e plote

Pak eksperience 0 - 2 vite)

Jo

Jo

Rroga minimale bruto: Rroga maksimale bruto: Data e përfundimit: Data e fillimit të punës: Numri i kandidatëve:  

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19-07-2024

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Përshkrimi

Who are we?

Touch Support is a US-based company that works as a strategic partner to diverse technology firms and assists them with exceptional customer service. Our teams support a wide range of technologies, including Linux, Windows Servers, various Cloud platforms, and SaaS. Currently, we have over 400 employees worldwide and are rapidly expanding our Customer Service team to work with our clients.

Our position is completely a work-from-home position, and we have long experience and success with training and onboarding new team members online.

For that reason, we are accepting applications from anywhere in Albania!


Detyrat

Responsibilities and goals you'll own:

  • Respond to and resolve customer questions through chat, email, and telephone calls quickly and effectively;
  • Assist in onboarding, educating, and supporting our customers through their journey;
  • Help and guide our customers with technical and billing-related questions;
  • Act as a customer advocate by passing along unique questions and challenges that you see our customers are experiencing;
  • Increase customer satisfaction and build loyalty by providing an outstanding, personal customer experience.

Kualifikimet

Requirements:

  • Excellent communication skills in the English language, as our clients are primarily US-based;
  • Passion for working with people and helping them to get their stuff work;
  • Strong interest in developing a career in the IT field;
  • Readiness to learn at a fast pace;
  • Solution-oriented mindset and passion for resolving problems;
  • Readiness to lend a helping hand and pass on the knowledge as you grow with the company;
  • Ability to work in shifts (morning, afternoon, night shift). However, our schedules are quarterly-based - you wouldn’t be switching through different shifts each day but would keep a more stable schedule.

Shënime


What do we offer?

  • Work from home;
  • Learning from scratch;
  • The promotional path is clearly defined, and you will know what’s required to achieve the next step in your career. If you are more interested in the IT Support position and would like to develop your career in the IT field, we are offering that as well!
  • You will be able to further your development with valuable certifications paid for by the company;
  • A young and friendly international team! Even though we work from home, our team is firmly connected at any given moment to ensure everyone feels a part of the team.

To apply for this position, send your CV to the company by clicking here:

https://touchsupport.applytojob.com/apply/jFEtBRR1oy/Customer-Service-Representative

Please submit your application in English. Applications submitted in any other language will not be considered.


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Touch Support, Inc.

Touch Support is built on the philosophy that in order to win, serve and retain customers, businesses must deliver an extraordinary customer experience.

We view end user issues as a strategic opportunity to build brand loyalty.

To help you capitalize on this opportunity, we design, build, manage, scale and improve highly effective enterprise support more quickly, cost efficiently and successfully than can be done internally or elsewhere. https://www.touchsupport.com/